Premium nutrition made for athletes who never settle.
At Once Strong, we take great care to ensure that your order is packed and delivered safely. Since our products are consumable sports nutrition products, we do not offer returns or exchanges for products that are correctly delivered and received in good condition.
Please read the following policy carefully before placing your order.
We do not accept returns for change of mind, incorrect product selection, taste preference, or simply because you no longer require the product.
Due to the nature of our products, opened or used products cannot be returned.
However, if you receive:
please contact us as soon as possible so that we can investigate and provide an appropriate resolution.
Please inspect your order immediately after delivery.
If your package or product is damaged, opened, tampered with, defective, or incorrect, contact us within 48 hours of delivery at:
To help us resolve the issue quickly, please provide:
Our team will review the information and determine the appropriate resolution.
If you receive a product different from the one ordered, or an item is missing from your order, please contact us within 48 hours of delivery.
After verification, we may provide a replacement for the incorrect/missing product or another appropriate resolution.
If your product is damaged during transit, please contact us within 48 hours of delivery with photographs and other requested information.
Once the issue is verified, we may offer a replacement or refund, depending on the circumstances and availability of the product.
The following products are not eligible for return or exchange:
Orders may be cancelled only before they are dispatched, subject to our ability to process the cancellation.
Once an order has been dispatched, it cannot be cancelled through a standard cancellation request.
If you wish to cancel an order, contact us as soon as possible at:
If your refund is approved, the refund will generally be processed to the original payment method used for the purchase.
The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
We will notify you once your refund has been processed.
Where a replacement is approved, Once Strong may provide a replacement product subject to product availability.
Replacement eligibility will be determined after verification of the reported issue.
If an order cannot be delivered because of an incorrect address, customer unavailability, refusal to accept the package, or other reasons attributable to the customer, the order may not qualify for a refund of shipping or other applicable charges.
Any refund, if applicable, will be considered after the order is returned to us and the circumstances are reviewed.
For any return, replacement, damage, missing product, or refund-related query, please contact:
Once Strong
Email: info@oncestrong.co.in
Please include your order number in the subject line whenever contacting us about an order.
Customer Care :+91 6284 779 080
E-mail: contact@oncestrong.co.in
